Cordale Housing Association. To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. Overview Two complaints were submitted on behalf of four households whose properties shared a rear boundary with a site (the Site) which was developed for housing. How to Complain Complaints should be brought to the attention of staff directly involved, or their manager, to be dealt with as they arise (this is stage 1 of the complaints process). Local authority area West Dunbartonshire Council • We have found the 2010 Act very useful and have served numerous DCN’s over the last few years. Stage 1 allows five working days or less to resolve your complaint, unless there are exceptional circumstances. The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing Associations. If you are still unhappy once you have a final reply from us you can then contact Scottish Public Services Ombudsman. Tel: 0300 123 4510 Email: Customer Services West Dunbartonshire Council has defended its record after figures revealed that nearly 4000 people in the area are waiting for a council house. Complaints There have been no complaints upheld since the last inspection. Providing services and resources for residents, businesses and visitors in West Dunbartonshire. Contact the Service area direct, a member of staff will try to sort things out for you on the spot. In all big organisations like ours, things sometimes go wrong. You must make any such complaint within twelve months of the problem arising. The Association is a member of the West Dunbartonshire Housing Association Forum and the Glasgow and West of Scotland Forum of Housing … acknowledge receipt of your complaint within two working days, discuss the complaint with you if necessary to understand why you remain dissatisfied and what outcome you are looking for. The complainants raised a number of concerns regarding the handling by West Dunbartonshire Council (the Council) of planning applications for the Site submitted by a developer (the Developer) and what they saw as unauthorised development. Cordale Housing Association. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing… Your views matter to us. East Dunbartonshire Council 12 Strathkelvin Place Kirkintilloch G66 1TJ. The service is operated and managed from a number of locations throughout West With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. The Ombudsman also expects you to have made a formal complaint to the Council and have received our final response. Department of Social Work and Health, 85 - 87 Kilbowie Road, Clydebank, G81 1BL West Dunbartonshire Council Sheltered Housing 55.906590-4.404305 G81 1BL West Dunbartonshire Council Sheltered Housing West Dunbartonshire Council Housing First is normal, it’s fairer, it works – and we all benefit. West Dunbartonshire Council drops housing transfer plan. Our principal aims are to build and manage social rented housing within Renton for … An assessment of the West Dunbartonshire Council benefits team is planned for the 3 rd quarter of 2017/18. Find out about council tax bands, apply for housing benefit, report anti social behaviour & more. This site uses cookies to help us improve the site Find out more about cookies. 4.5 Time taken to process new housing benefit applications narrowly missed ... 4.11 The Council adopted the West Dunbartonshire Self Evaluation Framework in ... range of sources including complaints data and surveys of service users (both external (citizens) and internal (other parts of the Council)). Information from West Dunbartonshire Council. Businesses. In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. for example your National Insurance or credit card numbers. You want to write to us objecting about a proposal (like a planning application or traffic order). Councillors in West Dunbartonshire have abandoned plans to transfer up to 5,000 homes to housing … You can find contact details for West Dunbartonshire Council above. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing Quality Standard.. treat your complaint fairly and ensure we thoroughly investigate it. There are also certain kinds of "appeals and reviews" that, by law, we must handle in a certain way. The service responsible will give you advice about these. Use this comments section to discuss problems you have had with West Dunbartonshire Council, or how they have handled your complaints. Our complaints procedure lets you tell us what you feel has gone wrong and helps us improve our services for everyone. The Scottish Social Housing Charter report shows the service continues to perform well in areas including homelessness, re-letting empty properties and compliance with the Scottish Housing… Please don't include any personal or financial information, We have 3 Authorised Officers in terms of the Act however the majority of our work falls to our 1 designated Dog Warden. If they are unable to resolve the matter for you or you did not feel comfortable going directly to the service area, please contact the Citizen Relations Team, By E-mail: customer.relations@west-dunbarton.gov.uk, In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT. How to make a Complaint to West Dunbartonshire Council. The local authority has faced criticism over the waiting list and claims it has allowed some local streets and housing schemes to deteriorate and demolished homes which could have been renovated. Housing First Scotland belongs to everyone who is helping Housing First become the first response for people whose homelessness is made harder by experiences such as trauma and addictions. A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. In Writing: West Dunbartonshire Council, Citizen Relations, 6-14 Bridge Street, Dumbarton, G82 1NT Please note by calling or completing the online form your complaint will reach us quickly. Social housing in the West End of Dumbarton. To complain to West Dunbartonshire Council, contact their complaints line on 01389 737000 or 01389 738282. With your help, we aim to identify problems, to solve them quickly and efficiently and to prevent them happening again. Overview The complainant (Mr C) raised a number of concerns about the handling by West Dunbartonshire Council (the Council) of an application (the Application) for planning consent for housing on a nearby site, the proposed access to which is immediately to the side of Mr C's home. Housing First Scotland. West Dunbartonshire Council Home Care Service was previously registered with the Care Commission and transferred its registration to the Care Inspectorate on 1 April 2011. You should use the complaints procedure if you believe that: Some problems or enquiries are not complaints. For advice and assistance with any aspect of the above please contact the Housing Management department at Clydebank Housing Association. West Dunbartonshire Council Home Care Service was registered with the Care Commission in August 2004 and is owned and operated by West Dunbartonshire Council. West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. If our investigation will take longer than 20 working days, the Citizen Relations Team will tell you and agree revised time limits, we will keep you updated on progress where possible. A report assessing West Dunbartonshire Council’s housing service has highlighted a number of positive improvements in the past year.. These include things like school admission appeals, housing benefit/council tax, social work appeals and homeless persons reviews. Housing Complaints In West Dunbartonshire Council we are committed to providing the best quality services which we can afford and we aim constantly to improve those services. Council's new building | West Dunbartonshire Council picture. picture 2. Providing services and resources for residents, businesses and visitors in West Dunbartonshire. Housing Complaints ; Service Standards ; Tenants Satisfaction Survey; Charter Performance Report 2019/20; Landlord Report 2018/2019; Scottish Housing Regulator - Significant Performance Failures; The Scottish Housing Regulator's guide for tenants and service users; Tenant Involvement - Our Performance ; West Dunbartonshire Council Engagement Plan West Dunbartonshire councillors expressed concerns over the figures at a housing committee last week and said they had received complaints from tenants over the repairs service. For advice and assistance with any aspect of the West Dunbartonshire Council directly registered charity operating in the area. A complaint to the Council: cordale Housing Association our principal aims are to build and social... Cookies to help us improve our services for everyone behaviour & more mail and contact! Council and have served numerous DCN ’ s fairer, it ’ s,! 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